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Chapter 10: Application Extension Configuration

88 MaxACD Administrator Manual

Figure 10-1. Application Extension Configuration window

To set up an application extension:

1. In the Application Extension Configuration window,

click the Add button and enter

an extension number in the Add Application Extension dialog box. and click OK.

Figure 10-2. Add Application Extension dialog box

2. The application extension appears in the AppExt List.

3. Type a password in the Passw

ord field.

4. Type a description of the application in the De

scription field, if desired.

5. Click OK.

Application Failover Plan

The Application Failover Plan ensures that a call made to the extension will be

automatically transferred if the application is not available. Use the If application is

not available, forward to drop-down list to select the forwarding destination. The

options are:

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