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Routing Unassigned Extensions to Lync Server

MaxACD Administrator Manual 145

Figure 16-3. Out Call Routing dialog box

Routing Unassigned Extensions to Lync Server

To route unassigned extensions to the Lync server,

1. In Enterprise Manager, determine the Lync Server location ID. Y

ou will enter this ID

number in the next step.

2. In MaxACD Admin, create an out call routing definition. (For details on creating this

definition, see

“Working with Route Definitions” on page 116.) You will use this

definition name in step 4.

• Add SIP-Tie trunks to Member Trunks.

• Select Insert to Header and enter the Lync Server location ID (from step 1) into

the Insert Digits field.

3. Select General > Un

assigned Extension Number Configuration and click Add.

4. Add the range of extensions. Choose that range, sele

ct “Route Incoming Calls to Out

Call Routing” and pick the route name you created in step 2.

5. In the Lync Server control panel, click Users. Make sure the regular Lync users have

e correct extension formatting for Line URI. Use either of these two acceptable

formats (substitute correct numbers for the example numbers shown):

• Tel:+14085551212;ext=504

• Tel:504

Deleting a Route

To delete a route, select it and click the Delete button.

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