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MaxACD Administrator Manual 31

HAPTER

Configuring the MaxACD System

The System Configuration window provides for configuring the MaxACD system-wide

settings.

To open the System Configuration window, do one of the following:

• Click the System Configuration button on the toolbar.

• Select System > System Configuration.

You can then work with the following settings, each of which is accessed by a tab in the

System Configuration window.

• General setup—system ID, area code and number, operator and manager

extensions, country, system call park options, and Lync ACD configuration.

• Number Plan—how the system responds to each first digit dialed

• Business Hours—used by system functions

• Holiday—how calls are routed on designated holidays

• Call Restriction—prefixes to block, toll call prefixes, and call control

• Account Code—tables for creating and removing account codes

• Call Reports—CDR logging and data export

• Country Relevant—settings for toll call prefixes and emergency numbers

• Audio Peripheral—settings for music on hold, and system default prompts

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