Altigen MaxReports Uživatelský manuál stáhnout pdf (Strana 48)

Chapter 4: Configuring the MaxACD System

38 MaxACD Administrator Manual

Extension Dialed Digit Translator

Note: This feature is intended for, but not limited to, allowing a

remote IP extension to make an emergency call (911)

through MaxACD. If MaxACD is in a different location than

the IP extension, the emergency call can be routed to the

emergency center where the IP extension is located.

Figure 4-7. Extension Call Routing

To set up an Extension Dialed Digit Translator entry:

1. Select Ex

tension Dialed Digit Translator from the Select

Digit Translator drop-down list.

2. In the Extensions Gro

up field, use the Add button to create and

select an extension group that the Extension Dialed Digit

Translator will apply to.

3. (optional) From the Non

members list, you may select an IP

extension that the Extension Dialed Digit Translator will apply to.

You can apply the same Members to multiple locations. You may

also enable the Bypass Account Code option if Account Codes

are required.

4. Enter digits in the Dialed Nu

mber field and Translate To field.

In Figure 4-7, assuming the system is located in area code 510,

when an IP extension user in LA Branch dials “91

1,” MaxACD will

translate the digits into “919495550911.” (9 = IP trunk access

code, 19495550911 = the emergency center in LA Branch that

covers the remote IP phone user’s area.)

5. The Manipulation option allows

you to remove or add digits to

a number dialed by the IP extension.

The most common situation requiring this option is to hop-off a

VoI

P call from a remote system to a remote CO line.

Parameter Description

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Altigen MaxReports Uživatelský manuál Strana 48