Altigen MaxReports Uživatelský manuál stáhnout pdf (Strana 39)

Reports

AltiReport Manual 35

1206 - Agent Direct Calls Summary Report

The Agent Direct Calls Summary Report displays an agent’s direct inbound

and outbound call.

Table

All data from Table AGENTSUMMARY1, AGENTSUMMARY2.

Columns

a. AGENTSUMMARY1.StartTime

b. AGENTSUMMARY1.AgentNum

c. AGENTSUMMARY2.NumInDirAnswered

d. AGENTSUMMARY2.DurInDirTalk

e. D / C

f. AGENTSUMMARY2.NumInDirHold

g. AGENTSUMMARY2.DurInDirHold

h. G / F

i. AGENTSUMMARY2.NumInDirVM

j. AGENTSUMMARY2.DurInDirVM

k. J / I

l. AGENTSUMMARY2.NumOutDirConnected

m. AGENTSUMMARY2.DurOutDirTalk

n. M / L

o. AGENTSUMMARY2.NumOutDirHold

p. AGENTSUMMARY2.DurOutDirHold

q. P / O

1 2 ... 34 35 36 37 38 39 40 41 42 43 44 ... 65 66

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Altigen MaxReports Uživatelský manuál Strana 39