Altigen MAXCS 7.0 MaxSupervisor Uživatelský manuál stáhnout pdf (Strana 34)

30 MaxSupervisor Manual

Alternatively, using the handset, press # 59 + <agent

extension> + <workgroup password> + 3.

3. To exit the call, click the Stop button at the bottom of the tab.

The Stop button becomes available on the tab after you click

Coach.

Recording Calls

A supervisor can record conversations between a workgroup agent

and a customer. Recorded conversations can then be played back

through voice mail or accessed at a centralized location,

depending on how your system is set up.

Note: The system administrator must have enabled the Non-

Workgroup Call recording option for your extension.

WARNING: Listening in to or recording a conversation without

the consent of one or both parties may be a violation

of local, state and federal privacy laws. It is the

responsibility of the users of this feature to assure

they are in compliance with all applicable laws.

To record a call,

1. On the Agent State tab, right-click on the agent call to open

a context menu.

2. Choose Start Recording. If the Insert Recording Tone

option is set, both parties will hear a beep when the recording

begins.

Note: After a supervisor clicks on the Start Recording

command to record an agent’s conversation, a

recording icon appears in the Record column. It

remains until the call is finished or when the supervisor

stops recording the call.

1 2 ... 29 30 31 32 33 34 35 36 37 38 39 40 41 42

Žádné komentáře

Altigen MAXCS 7.0 MaxSupervisor Uživatelský manuál Strana 34