Altigen MaxAgent Specifikace stáhnout pdf (Strana 58)

50 MaxAgent Manual

which your system administrator has given you monitoring rights are

listed here.

2. Select the check boxes next to the extensions/workgroups you want to

monitor, and click OK. If the list is long and you want to search, type

a number or name in the appropriate search box.

The extensions you select will be listed in the Monitor window.

Reading the Monitor List

The monitor window includes these fields: State, Extension, Name,

Activity, DND/FWD, Caller Name, Number, Department, Location,

DNIS, and Duration.

The state can be one of the following:

• Idle—the extension is not in use

• Connected—the extension is in use

• Ringing—the phone on the extension is ringing; you can click the

State field to pick up the call at your own extension

• Conferencing—the extension is on a conference call

• Voicemail—the extension is in voice mail

• Auto Attendant—the extension is connected to an auto attendant

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