Altigen MaxAgent Specifikace stáhnout pdf (Strana 33)

MaxAgent Manual 25

Using MaxAgent

HAPTER

Using MaxAgent as a Workgroup

Agent

MaxAgent call handling-related functions include:

• Answering calls, page 25

• Dialing out, page 26

• Placing calls on hold, page 28

• Using call waiting, page 29

• Transferring calls, page 29

• Conferencing, page 32

• Recording Calls, page 42

• Using account codes, page 43

In addition you can do the following:

• Check voice mail, page 45

• Monitor other extensions, page 49

• View the history of calls, page 51

• E-mail and IM from the Contacts tab, page 52

• Check workgroup status, page 53

• View your own workgroup performance, page 53

• View queues, page 54

Answering Calls

To answer a call click the word Ringing in the call’s State cell. The state

changes to Connected.

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Altigen MaxAgent Specifikace Strana 33