Altigen AltiSupervisor manuály

Altigen AltiSupervisor Specifikace (44 strany)

Značka: Altigen | Kategorie: Software | Velikost: 0.64 MB |

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MaxSupervisor™

1

WARNING!

2

TRADEMARKS

2

Contents

3

Warranty

5

Effect of State Law

6

Sales Outside the U.S.A

6

About MaxSupervisor

7

CDR Records Note

8

Installation

9

Uninstalling MaxSupervisor

10

Automatic Upgrade

10

Downgrade Procedure

10

MaxSupervisor Manual 5

11

6 MaxSupervisor Manual

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Getting Started

13

8 MaxSupervisor Manual

14

When Connection Is Broken

15

Overview of the Main Window

15

Version Mismatch Dialog Box

15

Customizing the Display

16

12 MaxSupervisor Manual

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Restoring Layout Defaults

20

Error Messages

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16 MaxSupervisor Manual

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Using MaxSupervisor

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18 MaxSupervisor Manual

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If necessary, use the scroll

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Viewing the Queues

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To redirect a call from queue

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To reassign call priority

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To set up queue alerts

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22 MaxSupervisor Manual

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Viewing Group Statistics

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Viewing Agent Statistics

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26 MaxSupervisor Manual

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Viewing Agent State

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28 MaxSupervisor Manual

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Listening In

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Barging In

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Coaching

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Recording Calls

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Forced Agent Login/Logout

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Viewing Group Voice Mail

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MaxSupervisor Manual 33

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Voice mail groups

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Extensions are

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Agent View

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MaxSupervisor Manual 35

41

36 MaxSupervisor Manual

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38 MaxCommunicator Manual

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Altigen AltiSupervisor Specifikace (77 strany)

Značka: Altigen | Kategorie: Software | Velikost: 1.31 MB |

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AltiClient™

1

WARNING!

2

TRADEMARKS

2

Contents

3

CHAPTER 4

4

CHAPTER 5

4

AltiClient Manual iii

5

Warranty

7

How to Obtain Service

8

Effect of State Law

9

Sales Outside the U.S.A

9

Overview

11

Installation

11

Procedures

12

Installation and Setup

12

Uninstalling AltiClient

13

ACT!/GoldMine® Support

14

QuickNet Integration

14

Getting Started

15

6 AltiClient Manual

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Figure 1. Logging in

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AltiClient Manual 7

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IP Extensions Using QuickNet

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Hiding or Exiting AltiClient

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Call States

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Error Messages

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14 AltiClient Manual

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AltiClient Manual 15

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Workgroup Login

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About the Main Window

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Call Handling

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AltiClient Manual 19

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Figure 4. The Dial button

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Dialing By Number

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Placing Calls on Hold

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Using Call Waiting

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Transferring Calls

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Sending Calls to Voice Mail

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Transferring to Attendant

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Conferencing Calls

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AltiClient Manual 25

35

Recording Calls

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Recording on Demand

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AltiAgent Options

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Viewing Caller Data

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AltiClient Manual 31

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Figure 16. Add URL dialog box

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Figure 17. Caller Data window

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Monitoring

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Reading the Monitor List

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Calling or Picking Up Calls

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Viewing the Call History

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Viewing Workgroup Statistics

45

Viewing Queues

46

Applications

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38 AltiClient Manual

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Logging In

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40 AltiClient Manual

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Viewing Group Statistics

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Switching Workgroup Views

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Viewing Agent Statistics

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To change the display:

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Viewing Agent Current Status

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46 AltiClient Manual

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Figure 6. Caller ID field

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Listening In

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Viewing the Queues

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Operation Notes

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50 AltiClient Manual

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Apply Button and OK Button

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General Information

62

Record Type

63

Voice Mail Play Options

63

Accessing Databases

63

54 AltiClient Manual

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AltiClient Manual 55

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One Number Access (ONA)

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58 AltiClient Manual

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Using a Password

69

Message Notification

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AltiClient Manual 61

71

Station Speed Dialing Setup

72

System Speed Dialing

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64 AltiClient Manual

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Altigen AltiSupervisor Uživatelský manuál (13 strany)

Značka: Altigen | Kategorie: Software | Velikost: 0.53 MB |

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Client 5.0A Supplement

1

Contents

3

New Features

5

2 Client 5.0A Supplement

6

Figure 3. Mute Button

6

4 Client 5.0A Supplement

8

AltiConsole 5.0A

10

Installing on a Client System

11

Auto Upgrade

12

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