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Altigen MAXCS 7.0 Update 1 ACM Administration manuály

Uživatelské manuály a uživatelské příručky pro Software Altigen MAXCS 7.0 Update 1 ACM Administration.
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Altigen MAXCS 7.0 Update 1 ACM Administration Uživatelský manuál (446 strany)


Značka: Altigen | Kategorie: Software | Velikost: 5.48 MB |

 

Tabulka s obsahem

ACM Administration Manual

1

Contents

3

CHAPTER 4

4

CHAPTER 5

4

CHAPTER 6

5

CHAPTER 7

5

CHAPTER 8

5

CHAPTER 9

5

CHAPTER 10

6

CHAPTER 11

6

CHAPTER 12

6

CHAPTER 13

7

CHAPTER 14

7

CHAPTER 15

7

CHAPTER 16

8

CHAPTER 17

8

CHAPTER 18

9

CHAPTER 19

9

CHAPTER 20

9

CHAPTER 21

10

CHAPTER 22

10

CHAPTER 23

11

CHAPTER 24

11

CHAPTER 25

11

CHAPTER 26

12

CHAPTER 27

12

CHAPTER 28

13

CHAPTER 29

13

CHAPTER 30

13

APPENDIX A

14

APPENDIX B

14

APPENDIX C

14

APPENDIX D

15

APPENDIX E

15

About This Documentation

17

New Features

19

Codec Enhancements

20

Media Enhancements

20

Enhanced SNMP Trap Monitoring

20

HMCP Tool Enhancements

20

Additional Enhancements

20

Client Enhancements

21

IP Phone Enhancements

23

3rd Party Integration

23

General Server Features

25

HMCP Softswitch Features

25

PBX Enhancements

25

Communicator

26

License changes

27

SNMP Management

27

System Features

29

Auto Attendant (AA) Features

34

Voice Mail Features

35

Internet Integration Features

36

Voice over IP Features

37

Optional Add-On Software

39

Minimum System Requirements

41

Virtual Server Requirements:

42

MaxCS 7.5 Client Applications

42

MAXCS Licenses

46

Preparation for Installation

47

Uninstalling MaxCS 7.5

50

Logging In and Out

51

The Main Window

52

Quick Access Toolbar

53

The View Windows

54

Trunk View Window

55

Call Log View Window

56

Workgroup View Window

56

Top part of the window

57

Middle part of the window

57

Setting the Refresh Interval

58

System Configuration

61

Setting a System Number Plan

63

• One-digit emergency dialing

65

Routing Calls on Holidays

69

Creating a Holiday Profile

70

Setting Call Routing

70

Adding Speed Dial Entries

71

Editing Speed Dial Entries

71

Creating Account Codes

73

Setting up Call Reports

74

Country-Relevant Settings

76

Setting Toll Call Prefixes

77

Setting Emergency Numbers

77

• Music on hold

78

Activity

80

Feature Profiles

81

Adding Feature Profiles

83

Limitation

83

Managing Gateways

86

Setting Parameters

86

Gateway Configuration Tool

89

Product Version

90

Voice Mail Configuration

91

Creating Distribution Lists

95

Defining a Distribution List

96

Auto Attendant Configuration

97

Adding Auto Attendants

98

Configuring Auto Attendants

99

Configuring Menu Items

100

Auto Attendant Actions

101

Collecting Digits

102

Phrase Management

103

Multilingual Configuration

107

• Lang_Mexico

108

• LangCustom_Mexico

108

. Lang_X stores

108

Configuring the Extension

110

Which Language Will Be Used?

113

Call Recording Configuration

115

Configuring Call Recording

116

Figure 46. Map Network Drive

117

Application Extension Setup

121

Application Failover Plan

122

Application Information

123

Readying the Application

123

Board Configuration

125

Configuring the Board

129

T1 and E1 Configuration

130

Reading the Status Messages

131

Reading the Statistics

132

T1/E1 Clocking

133

Selecting Span Types

134

Setting the NSF

139

Setting a TEI

139

Setting PRI Calling Numbers

139

Configuring the SIPSP Board

142

Fax Routing

144

Conditions Not Supported

147

HMCP Codec Preference

148

-T1 is added to the end

150

Trunk Configuration

153

Figure 84. Trunk View window

154

SIP Tie Trunk Properties

158

SIP Trunk Properties

158

Configuring SIP Trunks

159

SIP Trunk Group Configuration

160

Figure 90. SIP Options

161

Creating a SIP Trunk Profile

162

Triton T1/E1 Trunk Properties

163

• Loop Start Trunk

166

• Ground Start Trunk

166

Caller ID Receiving

167

The Match Result Button

169

Incoming Call Routing

172

Outgoing Call Blocking

173

In Call Routing Configuration

175

Defining Caller ID Routing

176

DNIS Routing

177

Defining DNIS Routing

178

FoIP In-Call Routing

179

Configuring Out Call Routing

181

About Route Definitions

182

Creating a Route

183

Setting Default Routes

184

About Dialing Patterns

185

Deleting Dialing Patterns

186

• prefix = 0, length = 11

189

• prefix = 00, length = 14

189

Extension Configuration

191

Setting up Extensions

192

Setting Personal Information

193

Account Code

195

Call Recording Options

195

Recording Tone

196

Physical Location and Type

197

Setting the Line Properties

197

IP Extension Configuration

199

Phone Display Options

199

Setting Wrap-up Time

201

Setting Inter Call Delay

201

Setting Mailbox Options

203

Disabling a Mailbox

204

SMTP/POP3 Setting

204

Press Zero Option

205

Setting Mailbox Capacities

205

Mail Forwarding Options

205

Emergency Notification

207

Setting Notification Timing

208

Enabling Message Notification

209

• No Restrictions on Outcalls

210

Setting Answering Options

211

Forwarding All Calls

212

Do Not Disturb

213

Handling Busy Calls

213

Setting Call Waiting Options

213

Handling Unanswered Calls

213

Configuring One Number Access

214

One Number Access Options

215

Call Screening

215

Setting Up Monitor Lists

216

Configuring a Monitor List

217

Setting Up IP Extensions

219

Signaling Channels

220

Media Channels

221

Setting an IP Extension

223

For Local IP Phone Deployment

225

IP Phone Configuration

227

AltiGen IP Phone Parameters

228

General IP Phone Parameters

229

Setting Up DHCP Option 120

233

On the AltiGen IP Phone

235

Possible scenarios

235

Disabling Auto-Discovery

235

Polycom Configuration

236

MobileExtSP Board Overview

237

Mobile Extension Limitations

244

Hunt Group Configuration

245

Apply to Button

246

Setting Up Huntgroups

247

Setting Call Restrictions

248

Setting E-mail Options

250

Setting Call Handling Options

254

About Fax-over-IP Hunt Groups

257

Paging Group Configuration

259

Setting Up a Paging Group

260

Polycom Paging Groups

261

Configure Polycom Paging

262

Line Park Configuration

265

Configuring Line Park

266

Deleting a Line Park Group

268

Workgroup Configuration

269

Setting Up Workgroups

270

Service Level Threshold

271

Workgroup Recording Options

272

Recording Tone Options

273

Setting Business Hours

275

Skill Based Routing

276

Operational Limitation

278

Skill Based Routing Examples

279

Voice Mail Access Option

282

Announce Agent Info

288

Queue Management – Basic

289

Setting Queue Phrase Options

290

Queue Announcement

290

Expected Wait Time Sampling

291

Queue Overflow Forwarding

291

Quit Queue Option

291

Queue Management – Advanced

292

Announcement

293

Menu Selection

293

Queue Overflow

294

Agent Logout Reason Codes

296

MaxCall Configuration

296

Adding a Transmitted CID

297

Editing a Transmitted CID

298

Deleting a Transmitted CID

298

Using MeetMe Conference

299

MeetMe Conference Window

300

Creating a Meeting

301

One Time Only Meeting

303

Weekly Meeting

303

Monthly Meeting

304

Modifying the E-mail Template

305

Joining a MeetMe Conference

306

About E911 Location IDs

307

E911 Hierarchy

309

Virtual LANs

315

Ethernet II Framing Header

316

Specifying the Priority Value

317

WAN Bandwidth

318

WAN Router Configuration

318

Firewall Configuration

318

Network Using NAT

319

Example Setup: Corporate LAN

320

Figure 173. MAXCS with VPN

321

Router 1's Settings

322

Router 2's Setting

322

C HAPTER

323

Opening Enterprise Manager

324

User name Password

325

Login Domain Via

325

Configuration Buttons

326

Setting VoIP Codec Profiles

327

Codec Parameter Description

328

Setting Codec Priority

331

About the G.722 Codec

332

Managing IP Networks

334

Defining Your Network

335

Define an Address Range

336

Configuring MAXCS Behind NAT

337

Defining the IP Dialing Table

338

Parameter Description

339

The Multi-site VoIP Domain

340

Changing the Server ID Length

343

Parameter Definition

344

Managing Domain Users

347

Figure 191. The User sub-tab

348

Local 1

350

Local 2

350

Conflict 3

350

Conflict 4

350

E.164 Number Pattern

357

Calling From

357

All Servers

357

Transit Through

357

System Report Management

359

Using SNMP

361

List of Traps Sent

362

MaxCS Private Cloud Service

365

Requirements

365

When You Install MAXCS

366

Configuring MaxAdministrator

379

Testing for Synchronization

380

Troubleshooting Tips

381

Fax-over-IP Configuration

383

Overview

384

• DNIS In Call Routing

386

• FoIP Extension DID number

386

Configure Gateway Devices

389

FoIP Hunt Groups

389

Tools and Applications

391

CT-Bus Test Tool

392

Backup and Restore Utility

392

Scheduling Backups

393

Restoring Backed up Files

394

Checking Extension Security

395

Trace Collector

397

Limitations

399

Voice File Converter

400

Read Config

401

Work/Hunt Group Converter

402

AltiGen Custom Phrase Manager

407

Creating a New Phrase

408

Playing a Phrase

409

Deleting Phrases

409

HMCP Certification Test Tool

410

Measure DPC Latency

412

A PPENDIX

413

Figure 231. Physical Layer

414

Figure 232. Data Link Layer

414

Figure 233. Signaling Layer

415

Signaling Values, By Country

416

E1 ISDN PRI Installation

423

Figure 234. Physical Layer

424

Figure 235. Data Link layer

424

Required Service Parameters

427

Service Order Code

428

T1 Channel Assignment

428

CSU/DSU Requirements

428

PRI Channel Assignment

429

E1 Channel Assignment

430

Network Ports

431

Remote IP Phones Behind NAT

433

Appendix C: Network Ports

434

Technical Support Eligibility

435

Product Repair

436

Troubleshooting

437

Numerics

439




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