Altigen MaxReports Uživatelský manuál stáhnout pdf (Strana 20)

16 MaxSupervisor Manual

The columns display the following:

• WG—Workgroup number

• Name—Workgroup name

• CIQ—Number of calls in queue. The background color changes to red

when the limits specified in the configuration are exceeded.

• LQT—The length of time that the oldest call has been waiting in the

queue. The background color changes to red when the limits specified

in the configuration are exceeded.

• CIQ > SL%—The percentage of calls in the queue that has been

waiting longer than the MaxACD-defined service level

• VM—Number of unheard workgroup voice mails

• Config—Number of agents set up for this workgroup

• Logout—Number of agents logged out of this workgroup

• Login—Number of agents logged in to this workgroup

• Idle—Number of agents who are available for a call

• Busy—Number of agents who are in the busy state (offhook, forward

all calls, do not disturb)

• Wrap-Up—Number of agents who are in the wrap-up state

(performing duties related to finishing a call)

• N-Ready—Number of agents who are in the not ready state

• DND/FWD—Number of agents who have DND turned on or are

having their calls forwarded

If necessary, use the scroll

bar to see all the fields.

Hover the mouse pointer over a column

name to see a full explanation

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Altigen MaxReports Uživatelský manuál Strana 20