
Data Schema
72 CDR Manual
CurQLength
Number of calls in
Queu
e (Snapshot at
EndTime)
LONG
CurNumCallOverSLT
Number of calls exceed
S
LT (Snapshot at
EndTime)
LONG
CurServiceLevel
Real-time Service Level
% for
WG Queue
(Snapshot at EndTime)
LONG
IntvMaxNumAgentUnSta
ff
Maximum Agents Un-
S
taffed in record's
period
LONG
IntvMaxNumAgentLogou
t
Maximum Agents
Logged Out in record's
period
LONG
IntvMaxNumAgentError
Maximum Agents Error
i
n record's period
LONG
IntvMaxNumAgentBusy
Maximum Agents Busy
i
n record's period
LONG
IntvMaxNumAgentNotR
ead
y
Maximum Agents Not
Ready in record's period
LONG
IntvMaxNumAgentWrap
Up
Maximum Agents Wrap-
up in
record's period
LONG
IntvMaxNumAgentDNDF
WD
Maximum Agents DND/
FW
D in record's period
LONG
IntvMaxNumAgentAvaila
ble
Maximum Agents
A
vailable in record's
period
LONG
IntvMaxLongestQTime
Maximum longest queue
time in re
cord's period
LONG
IntvMaxQLength
Maximum queue length
i
n record's period
LONG
IntvMaxNumCallOverSL
T
Maximum calls exceed
SL
T in record's period
LONG
IntvMaxServiceLevel
Maximum Service Level
% for
WG Queue in
record's period
LONG
IntvMinServiceLevel
Minimum Service Level
% for
WG Queue in
record's period
LONG
Database Element Definition Type Specification
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