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64 CDR Manual
Table 7:AGENTSUMMARY3
DurInDirVM Total duration of direct inbound
voicemail message
LONG
NumInDirHold The number of direct incoming call
put on hold (One call on hold
multiple times will count once only)
LONG
DurInDirHold Total hold duration of direct
incoming calls
LONG
NumOutDirCon
nected
Number of direct outgoing
connected calls
LONG
DurOutDirTalk Total talk duration of direct (non-
workgroup) outgoing connected
calls
LONG
NumOutDirHol
d
Count of direct outbound calls on
hold (One call on hold multiple
times will count once only)
LONG
DurOutDirHold Total hold duration of direct
outbound calls
LONG
NumAgentBusy Number of times agent is busy LONG
DurAgentBusy The duration of time when agent is
busy
LONG
NumInWrapUp Number of times agent entered
Wrap Up
LONG
DurInWrapUp Wrap-up duration of incoming
workgroup calls
LONG
NumOutWrapU
p
Number of wrap-ups for outbound
workgroup calls
LONG
DurOut
WrapUp
Wrap-up duration for outbound
workgroup calls
Database
Element
Definition Type Specification
Version Version of the record LONG 2 = OE/ACM
5.0A
NodeID Server ID (System ID) assigned to a
MAXCS system in MaxAdmin
LONG value: 1–100
Database
Element
Definition Type Specification
- Call Detail 1
- Reporting 1
- WARNING! 2
- TRADEMARKS 2
- Contents 3
- HAPTER 4 4
- HAPTER 5 4
- System Requirements 5
- Hardware Requirements 5
- Pre-Installation Checklist 6
- Uninstalling CDR Search 6
- Downgrade Procedure 6
- CDR Manual 3 7
- 4 CDR Manual 8
- Logging In 10
- 6 CDR Manual 10
- Using CDR Search 11
- CDR Manual 7 11
- 8 CDR Manual 12
- CDR Manual 9 13
- Running a Search 14
- CDR Manual 11 15
- 12 CDR Manual 16
- CDR Manual 13 17
- Group CDR Search 18
- CDR Manual 15 19
- Workgroup Statistics Search 20
- Search Results 21
- 18 CDR Manual 22
- Call Details 23
- Session ID Call Details 24
- Detail button 25
- Copy Session ID to Clipboard 25
- Statistics (WG Statistics) 26
- Exporting Records 28
- Printing Records 28
- CDR Overview 29
- 26 CDR Manual 30
- Service) 31
- 28 CDR Manual 32
- Call Center Events and CDR 33
- Past and Present CDR 33
- Routing and Route Name 34
- Multi-Project Naming 34
- Login and Log-out 35
- Changing Time Settings 35
- 32 CDR Manual 36
- Data Storage 37
- Logger Service Configuration 38
- CDR Manual 35 39
- Testing the DB Dialog 40
- Limitations 41
- 38 CDR Manual 42
- CDR and Workgroup CDR Search 43
- — Typical Searches 43
- Example CDR Searches 44
- CDR Records 46
- CDR Manual 43 47
- 44 CDR Manual 48
- Records and Data Schema 49
- Detail Window 50
- Record Window for “Call Info” 51
- Agent Statistics Window 53
- 52 CDR Manual 56
- Workgroup Statistics Window 57
- Data Schema 62
- Table 2:AGENTPERWGSUMMARY1 63
- Table 3:AGENTPERWGSUMMARY2 64
- Records and 65
- Table 4:AGENTPERWGSUMMARY3 66
- Table 5:AGENTSUMMARY1 66
- Table 6:AGENTSUMMARY2 67
- Table 7:AGENTSUMMARY3 68
- Table 8:AGENTSUMMARY4 69
- Table 9: CDRMAIN 70
- 72 CDR Manual 76
- Table 10: WGRTSUMMARY 77
- 74 CDR Manual 78
- Database 78
- Definition Type Specification 78
- Table 11: WGSUMMARY 79
- 76 CDR Manual 80
- 78 CDR Manual 82
- Table 12:EXTINFORMATION 84
- Table 13:WGMEMBER 85
- 82 CDR Manual 86
- Glossary 87
- 92 CDR Manual 96
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Philips 75PFL5603/F7 Handbücher
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